Refund Policy

1. Eligibility

• A refund is possible only if activation cannot be completed due to a technical problem on our side.
• No refunds for issues related to device, internet, or external playlists.
• No refunds if the MAC address provided was incorrect.

2. How to Request a Refund

• Contact support within 7 days of your activation attempt.
• All approved refunds are processed within 10 business days.

3. Non-Refundable Cases

• Successful activation (even if you change your mind).
• User mistakes or incorrect setup.
• Problems related to external content providers.

We strongly recommend testing the free trial before purchasing a license.